Welcome to the website of Blooming Grape!

Terms & Conditions are available for download (pdf file) by clicking here.

By purchasing our goods and/or using our services, you accept these General Terms and Conditions (“GTC”). Please read this GTC carefully.

This GTC shall be applied to the contractual relationships entered into on the website and/or in the webshop of Blooming Grape available at https://wordpress.bloominggrape.com, and to the visit and use of the website and/or the webshop. You expressly agree that you use our website at your sole risk.

Welcome to the website of Blooming Grape. By purchasing our goods and/or using our services, you accept these General Terms and Conditions (“GTC”). Please read this GTC carefully. This GTC shall be applied to the contractual relationships entered into on the website and/or in the webshop of Blooming Grape available at https://wordpress.bloominggrape.com, and to the visit and use of the website and/or the webshop. You expressly agree that you use our website at your sole risk.

  1. Blooming Grape as providing goods and services 

Company’s name: GC Group Kft (“Blooming Grape” or “we”). Company’s registered seat: 212 Széchenyi promenade, Majosháza, 2339, Hungary Registration number at the Budapest Court of Registration: 13 09 192407 Tax number: 26284945213 Representative: Kiss Livia Email address for general inquiries: info@bloominggrape.com Email address for online customer service: info@bloominggrape.com

  1. Goods and services

 In Blooming Grape’s online store at https://wordpress.bloominggrape.com, you can purchase home goods that are directly sold by Blooming Grape. Blooming Grape is entitled to widen the scope of its goods and/or services or to suspend or fully terminate them. Blooming Grape is entitled to suspend or to refuse to sell goods or to provide services if you intend to purchase or use such goods or services in contradiction with the provisions of this GTC, or Blooming Grape is investigating a supposed misuse.

  1. General provisions

 The following Terms and Conditions are valid between you and Blooming Grape and apply to all use of our website https://wordpress.bloominggrape.com. This GTC is in effect from 1 June, 2023 and shall be effective until withdrawal. We reserve the right, at our sole discretion, to update, modify or replace any part of this GTC by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Please read the GTC and check back often. If you do not agree to any change to the GTC then you must immediately stop using our website and/or webshop. If you continue to use our website and/or webshop, you are deemed to accept the modified GTC. Any changes made after you have placed an order will not affect such order unless we are required to make such change by law. You should keep a copy of these Terms and Conditions for future reference. If certain parts of our Terms and Conditions are unclear, or if you have any questions, please contact our Customer Service Team via info@bloominggrape.com before you place any order on our website. The governing law of this GTC is the Hungarian law. The language of this GTC and that of the contractual relation between you and Blooming Grape is the English language. Each customer order establishes a unique contractual relation between you and Blooming Grape. Blooming Grape has not accepted any code of conduct which shall govern its business conduct. This GTC shall not be recorded, it is entered into only in electronic form, and shall not be considered as a written contract.

  1. The process of using our webshop: Please note that purchases can only be made on the website, as we do not receive orders made via phone, emails, or faxes.

      4.1 Registration
 You can place an order and purchase products in our webshop with or without registration. If you order and purchase products with registration, upon registration you declare that you are older than 18 years, are aware of and accept this GTC and other policies and regulations published on our website, and you give your consent to manage and process your personal data as described in our Privacy Policy. If you order and purchase products without registration, you may complete the procedure only if you declare that you are aware of and accept this GTC, and you give your consent to manage and process your personal data as described in our Privacy Policy. Upon registration Blooming Grape sends an automatic email to you confirming your registration. You shall provide information about yourself that is true, accurate, current and complete in all respects, in the course of registration and purchase. Should any of your registration information change, please notify us immediately by changing your details under your profile information. In case of invalid or non-existent data the contract with Blooming Grape shall be null and void. Blooming Grape excludes its liability in case you purchase goods and/or use our services with another person’s data. Blooming Grape is not liable for damages occurred due to the fact that you forgot your password or such password became available to a third person out of the scope of the responsibility of Blooming Grape. Blooming Grape shall not be liable for late delivery if it was caused by incorrect and incomplete data provided by you. Please protect your password and user’s name while Blooming Grape is not liable for damages occurred due to the fact that your password and/or user’s name could have been available to third parties outside the scope of Blooming Grape’s responsibility. To ensure that the shopping procedure is simple and secure, Blooming Grape uses Secure Socket Layer (SSL) technology. 

      4.2 Placing an order

 After registration you can enter our online store and begin shopping. You can choose the products to be purchased, the colour, the size and the quantity and put the products into your cart. Blooming Grape provides the name and description of the products along with a photo in the webshop. A slight difference can exist between the photo and the product itself. Blooming Grape is not liable for the differences between the photo of our product on our webshop and the real appearance of the product. You can check the content of your cart by clicking on the “Cart” icon. It is possible to delete the product by clicking on the “Remove X” icon or correct the quantity of the product in your cart, by clicking onto the white button under the “Qty” column. Items in your cart are not reserved and may be purchased by other customers. You may purchase one or multiple items in the same order and purchase procedure. In a case when you have a discount code, you can enter that code into the “Discount code” field and click on the “Apply” button. Then the purchase price will be reduced by the discount amount in case of qualifying items. Important: make sure that you actually added the discount to your order as we are unable to apply discounts once an order is finalized. By clicking on the “Proceed to checkout” button, you can start the payment procedure. First you should give your shipping address, such as first and last name, shipping address and telephone number. You can enter your billing address, which can differ from the shipping address. The next step is to select the shipping method. During checkout, the shipping fee will be calculated automatically on the basis of the shipping address according to our Shipping Policy.You can choose between two payment methods. You can pay with your credit card using Adyen to complete your order or use your PayPal account. All transactions are secure and encrypted. Credit card information is never stored by Blooming Grape. Payments are made based on your selected shipping destination, either in EUR or HUF. Please check the currency settings for your chosen shipping country for more information. By clicking on “Complete order” button you can pay the purchase price of the cart according to the chosen payment method. When placing your order, the purchase price, the shipping fee and all other applicable fees (if any) will be indicated that you have to pay to receive the products. After placing an order and successfully completing the checkout process, you have to be redirected to an order confirmation page and Blooming Grape sends you an order confirmation email without delay, but not later than within forty-eight (48) hours from the time of the order. Usually, this message is shown in the webshop window after the payment method was successfully completed, with the wording “Your order is confirmed”. Such email contains your order’s summary. Blooming Grape is not liable for late confirmation if the confirmation delay is due to a false or incorrect email address provided by you during the registration process, or your email account is not able to accept messages because your inbox is full. This confirmation email is not an acceptance of your order, it is only a confirmation that Blooming Grape has received your order. Acceptance of your order shall be completed when Blooming Grape sends a shipping notification email to you to confirm that the items have been sent to you. When you would like to continue your shopping in the webshop after placing an order, click on the “Continue shopping” button.

  1. Purchase information

 The default currency in the webshop is dependent on the selected shipping destination. Purchase prices include value added tax (VAT) in accordance with Hungarian tax rules, but do not include shipping fees. Shipping fees are displayed separately based on your shipping destination. All purchases are made in the default currency of your shipping region. In case your bank account is in a different currency, then your bank might include some additional exchange. We are not responsible for possible exchange fees in these cases. If you are unsure about the procedures your bank is following in case of such transaction, we suggest contacting your bank for further information. Charges on your bank statement will appear as “Blooming Grape”. In case we introduce special sale prices, we provide detailed information to our customers in relation thereto. If clearly incorrect purchase prices are indicated in our webshop, e.g. an incorrectly low purchase price is indicated caused by an eventual system malfunction, Blooming Grape shall not accept the order and shall not deliver the product at such incorrect purchase price. In such a case we offer to deliver the product at the correct purchase price to you, and you are entitled to withdraw your order regarding such product. The order confirmed by Blooming Grape at an incorrect purchase price shall be deemed as a null and void contract. Blooming Grape accepts the following types of payments: PayPal or Adyen. Payment can be made by American Express, Visa, Visa Electron, Visa Debit, Visa Delta, MasterCard, Maestro debit cards, and any other methods which may be clearly indicated in the webshop from time to time. If the issuer of your payment card refuses to authorize the payment to Blooming Grape, we shall not be liable for any delay or non-delivery. The total amount to be paid includes all costs on the basis of your order and the confirmation email. The invoice shall be sent to you in the parcel alongside your purchased item(s).

  1. The fulfilment of the order, delivery

 The delivery of the products is made by Blooming Grape worldwide through the courier services of DHL and UPS. Blooming Grape is also liable for customs clearance procedures. We ship only within the European Union. In case of returning defective items, the shipping fee is paid by Blooming Grape and a pick-up is organized by Blooming Grape. Blooming Grape’s couriers deliver the new product in the course of replacement of defective items. In this case, the shipping fee and the customs clearance fee are paid by Blooming Grape. When the product has been proven to be defective, Blooming Grape shall pay back the whole amount of purchase price to you in the same payment method as the original payment was made, including the shipping fee. In the case of exchanging or returning products to Blooming Grape, we offer free returns on orders that meet the free shipping threshold. Otherwise, the customer must cover the costs of returning products to Blooming Grape. Please contact our customer service if you’d like help with choosing the right delivery company for your return shipment. The new product chosen by you for exchange, will be delivered to you by Blooming Grape’s couriers and the delivery fee is paid by Blooming Grape. However, you can only request an exchange for the same product in a different size. Blooming Grape reserves the right to reject any confirmed orders, for example when the item is out of stock due to inventory errors, or its condition does not satisfy our standards regarding its quality. In such a case Blooming Grape will inform you without delay. In this case, Blooming Grape shall refund the whole amount paid by you for the item(s) we are unable to fulfill without delay, but not later than thirty (30) days. When any defect occurs in our webshop in relation to products or prices, Blooming Grape maintains its right to correction. In this case Blooming Grape informs you about the new data without delay. You can then confirm your order once again, or any party is entitled to withdraw from the contract. We may, in our sole discretion, limit or cancel quantities purchased per person. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to restrict multiple quantities of an item being shipped to any one customer or postal address. Blooming Grape is not liable for the case when its suppliers do not fulfill or essentially modify their obligations towards Blooming Grape. Blooming Grape reserves the right to partially or wholly refuse the confirmed orders, after consulting with you. For further information regarding shipping and return fees, please check the details on the product pages.

  1. Right of withdrawal 

You can announce your right of withdrawal within fourteen (14) days of receiving your original order without reasoning. You announce such right in an expressed statement sent to the Customer Service Team (info@bloominggrape.com) within the above fourteen (14) day deadline. Read more about our Return Policy here. You shall send back the item to us without delay, but within the initial fourteen (14) days upon delivery. If your order is not applicable for a free return label, then make sure to keep the proof of mailing of the parcel. The deadlines above shall be regarded as being complied with if you send your statement or the item before the fourteen (14) days has expired. As Blooming Grape receives the returned item, a quality control procedure shall take place in order to determine the appropriateness of the returned item. The provisions of Shipping & Returns Policy, especially point 2.1.2 shall apply. Unless your order is eligible for a free return, you will be responsible for return shipping costs. Shipping costs are non-refundable unless the item is defective. We recommend you obtain a proof of postage and use a trackable shipping service or purchase shipping insurance. We shall refund the price paid for the returned item once it is received by us. We shall not refund such shipping fee, which was chosen by you and was not in line with our usual shipping method. The refund shall be made in the same way as the original method of your payment was made (PayPal or Adyen). You will receive a written notification via email that we have received your returned item. Any item returned exceeding the fourteen (14) day deadline will not be eligible for a refund and will be shipped back to the sender. You are not entitled to exercise the right of withdrawal when the item was prepared especially upon your own instructions, or on your expressed demand, or in case the item was unambiguously personalized to you. The right of withdrawal cannot be exercised by a non-consumer entity, i.e. an enterprise, namely such entity which acts in the scope of its profession, independent occupation or its business activity.

  1. Liability for products

 Please note, that Blooming Grape is not liable for damages resulting from natural amortization, defect or negligent use, abnormal consumption or misuse or any other treatment that is not suited to the product description. Colors: Although we aim to show and describe our products as accurately as possible, please note that due to the color settings of your computer the colors seen might be different from the actual color of the products.

      8.1 Liability for defective items (in Hungarian: kellékszavatosság)

 In case of defective performance (in Hungarian: hibás teljesítés) you are entitled to make a claim for defective items against us on the basis of the Hungarian Civil Code. Upon your request, you are entitled to make the following claims: If an item is defective due to a manufacturing fault, we will offer to repair the item or exchange it. If it cannot be repaired or the same item is not available, you are entitled to a proportional price reduction or to have it repaired it by yourself or a third party and we pay for the repair, or to a full refund (i.e. the purchase price along with the shipping fee). You are entitled to modify your chosen claim, but you are responsible for the costs imposed by this modification, except it was caused by us. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest. Within the first six (6) months from delivery you shall inform us about the defect and confirm that the item was provided by us. Within such six (6) month deadline there is no other condition to make your claim on the basis of the liability for defective items. After the expiry of the above six (6) month period, however, you are required to prove that the defect discovered by you has already existed at the date of delivery. After the expiry of a two (2) year period following the date of delivery, you are not entitled to make any claims on the basis of the liability for defective items.

      8.2 Liability for defective products (in Hungarian: termékszavatosság) If you are a private person purchaser, you shall also have a right to make a claim against Blooming Grape for defective products as described in this clause 8.2. Please note, however, that under Hungarian law you need to choose between your rights described in clause 8.1 and clause 8.2, i.e. making a claim against Blooming Grape because of defective items (in Hungarian: kellékszavatosság) or defective products (in Hungarian: termékszavatosság). You are not entitled to make a claim against Blooming Grape on the basis of both clauses. If a product is defective, you are entitled only to choose to have it repaired by us or require us to exchange the product. You shall inform us about the defect without delay, but within two (2) months from the date of its discovery at the latest. In case of a defective product, you are required to prove the defect of the product. The product is deemed to be defective only if (i) it does not meet the quality requirements applicable by law to the particular product, or (ii) it does not have the characteristics set out in the description of the product delivered by us. You are entitled to make your claim against us within a two (2) year period following the date of delivery. 8.3 Non-consumer buyers Please note, that the above provisions set forth in points 8.1 and 8.2 are applicable only to consumers. Consumer is a private person acting out of the scope of his/her profession or his/her business activity. To non-consumer buyers different provisions of the Hungarian Civil Code shall be applied.

  1. The complaint handling process

 Blooming Grape shall seek to achieve a friendly settlement of any complaint you may have through negotiation or any other peaceful means. Your complaint can be announced orally in one of our stores or in writing sent to our address. Blooming Grape shall inspect the orally communicated complaint immediately and shall be settled when it is necessary. When you are not satisfied with the result, or the immediate settlement is not possible, a protocol shall be prepared. Blooming Grape shall answer every written complaint in writing within thirty (30) days from receipt. In case Blooming Grape does not accept your complaint, it shall give a reasoning thereof. The protocol in respect of your complaint shall be retained by Blooming Grape for three (3) years. The contact of the customer service where you can turn to with your complaint is as follows: Customer Service Team: 212 Széchenyi promenade, Majosháza, 2339, Hungary Email address: info@bloominggrape.com You can turn with your complaint also to the Hungarian Consumer Protection Authority as follows: Budapest Főváros Kormányhivatala, V. Kerületi Hivatal, Fogyasztóvédelmi Főosztály Address: 1051 Budapest, Sas u.19. III. em. Hungary Telephone number: +36 1 450-2598 E-mail: fogyved_kmf_budapest@bfkh.gov.hu You can turn with your complaint also to the Hungarian Conciliation Body as follows: Budapesti Békéltető Testület Address: 1016 Budapest, Krisztina krt. 99. Telephone number: +36-1-488-2131 Facsimile number: +36-1-488-2186 E-mail: bekelteto.testulet@bkik.hu The Hungarian Conciliation Bodies are listed at the following link: http://fogyasztovedelem.kormany.hu/node/8579

  1. Intellectual property rights Any invention, discovery, development, design, idea, creation, software, technology, procedure, process, technical material, documentation (hereinafter intellectual properties) relating to the products and services of Blooming Grape in any manner are subject to copyright protection, and all or parts of them are the exclusive property of Blooming Grape. You do not acquire any ownership of intellectual property when purchasing any of our products or using our services, including but not limited to our website and webshop. By purchasing any of our products or using our services you are not entitled to use any trademark, brand name or logo in relation to such products or services. Blooming Grape reserves the right to every content on the products and services, including but not limited to the website and webshop. It is prohibited to download, to store electronically, to process or to transfer the content on the website or the webshop in whole or in part without the prior written consent of Blooming Grape.
  1. Data protection For data protection, please see our Privacy Policy: NAIH registration number: [NAIH-142470/2018]
  1. Technical requirements Our website is designed and run by Printosh Advertising Kft., our webshop is based on the webshop engine provided by Printosh Advertising Kft... Hosting service provider:  Printosh Advertising Kft.. Registered seat: 37-39 Lomb street. 37-39, 1139 Budapest, Hungary. In order to be able to use our website and/or our webshop you will need to have at least the following hardware and software. Software requirements The list of supported browsers include: Google Chrome, Mozilla Firefox, Apple Safari, Microsoft Edge, Opera, Apple Safari for iOS, Google Chrome for Android. We kindly ask you to use an appropriate virus scanner and virus killer software. We cannot guarantee that the website will operate continuously without any interruptions and errors due to the connection to the Internet. We have adopted adequate technical and organisational security measures to protect goods and services on our website, integrity of data, and electronic communications in order to prevent unauthorized use of or access to data, as well as to prevent risks of dissemination, destruction and loss of data and confidential/non-confidential information regarding users of our website, and to avoid unauthorised or unlawful access to such data and information.
  1. Miscellaneous

 If Blooming Grape does not exercise any of its rights derived from this GTC or other policies or legal provisions, such non-exercise shall not be deemed as a waiver of such right. Any waiver shall be made in writing. When Blooming Grape shall not insist strictly on a significant provision of this GTC this shall not imply that Blooming Grape renounces its insistence on the strict compliance of such provision. Blooming Grape does not make any particular promises in connection with the goods and services, besides the expressed terms and conditions in this GTC. Blooming Grape does not undertake any responsibility for the goods’ and services’ content, functioning, reliability, availability and ability to meet your needs. Blooming Grape provides the services on the basis of the principle “as is.” Blooming Grape excludes all forms of warranty to the extent permitted by law. The maximum amount Blooming Grape pays for commitments relating to claims that are based on warranties including implied warranties under this GTC is the amount you have paid for the services. Blooming Grape is not responsible in any case for reasonably unforeseeable losses and damages. If any provision of this GTC becomes invalid, unlawful or unenforceable, the other provisions of this GTC shall remain in effect. We will be happy to give you more information in relation to our goods and services, the operation of our webshop, and the order and shipping procedure of our products. Please feel free to contact us at any time.